Contact
Get help with your trading journal
Questions about TradeJournalingApp on iPhone and Android all land in one inbox. A developer at VSB DEVS reads every message and replies within two business days. Pick a topic below, or email us directly.
Topics
Pick what your message is about
Each card opens your email app with the subject line and a short form ready to go. Add your message, fill in what applies and delete the rest.
App crash or bug
To help us fix it in one reply, tell us what you tapped just before the app crashed, froze or showed something odd. Say whether it happens every time. A screenshot or screen recording shows the problem best.
Exchange sync or import problem
Tell us the exchange or broker, such as Bybit or MetaTrader 5. Add the file type, such as CSV, Excel or a MetaTrader statement. If a sync failed, the app explains why in plain words, like a wrong key or a missing permission. Copy that message into your email so we can help faster.
Never send your API key, API secret or any password. We don't need them to help you.
A number looks wrong
Tap the figure on the dashboard first. It shows the calculation filled in with your own numbers. Still puzzled? Send the trade's entry and exit prices, size and fees, the result the app showed and the result you expected. Say whether you were viewing money, R or %, so we work it out the same way.
Backup and restore
Tell us which phone made the backup and which phone you're restoring on. Before you commit, a restore shows what's inside the file: trades, accounts, notes, screenshots and the dates it covers. Tell us what it showed. Restoring from a file is always free. Back up now comes with the subscription.
Subscriptions and billing
Payments go through the App Store or Google Play, so refunds follow your store's policy. Changed phones or reinstalled the app? Use Restore purchase in the app to bring your subscription back. It's always free. For anything else, send us your order number and purchase date.
Privacy and data
Ask what happens to your information or how the app uses Google services. The trade data you enter is stored on your phone and isn't sent to our servers or our partners' servers. There are no accounts, so we can't look up or recover anyone's trades.
Your backup password is never stored or sent anywhere, so nobody can recover it. Keep it somewhere safe.
Used the old Trading Journal?
Your trades from the classic view appear in the new app automatically, and later edits follow them. Trades you log in the new view stay in the new view. On Android, switch to the classic view from the More tab, and back from the classic menu. If something looks different from what you expect, tell us which view you're in.
Feature request
Tell us what you'd like the app to do and when you'd use it. An example from your own trading helps us picture the idea.
Press and partnerships
Writing a review, making trading education content or planning a collaboration? Tell us who you are, what you have in mind and your rough timeline.
Quick answers
Your answer might already be here
These questions come up often. If one of them covers yours, you have your answer right now.
Can I get my trades back after deleting the app?
Yes, if you made a backup. Your journal lives on your phone and isn't sent to our servers, so a backup file is your safe copy. On first launch, choose Restore from a backup. Restoring is always free. Without a backup, a deleted journal can't be recovered.
I used the old Trading Journal app. What happens to my trades?
They come with you. Trades from the classic view appear in the new app automatically. On Android you can switch back to the classic view from the More tab whenever you like. One passcode, one backup and one subscription cover both views.
Is there a free trial?
The yearly plan starts with a free trial where your app store offers one. On Android you can choose monthly, half-yearly or yearly. On iPhone you can choose weekly or yearly. You can cancel any time in your store's settings.
Which brokers can I import from?
Any broker that gives you a CSV or Excel file. To make it easy, the app has step-by-step export guides for MetaTrader 5, MetaTrader 4, Binance, Interactive Brokers, Charles Schwab, Webull, NinjaTrader, Zerodha, Groww, Upstox, Angel One, Dhan, KuCoin and Coinbase. Files are read on your phone, and nothing is uploaded.
Can the app place trades with my API key?
No. Connections to Binance Spot, Binance Futures, Binance COIN-M, Bybit and Bitget only read your history. They can never place, change or cancel an order. Your keys stay in your phone's secure storage, are never part of a backup and are wiped when you disconnect. After restoring on a new phone, add your key again.
What happens to my information?
The trade data you enter is stored on your phone and isn't sent to our servers or our partners' servers. There's no sign-up and no login. The app uses Google Firebase for crash reporting and analytics.
Enjoying the app? Rate it on the App Store or Google Play
If TradeJournalingApp helps you keep a better journal, a rating or a short review helps other traders find it too.
